My AccountSign Up

Customer Care:
1300 788 970

Life Support

You won't find anything hidden | Just simple products & competitive pricing

What is life support?

You are classified as being life support dependent if you depend on any of the following equipment:

  • Oxygen concentrator
  • Intermittent peritoneal dialysis machine
  • Kidney dialysis machine
  • Chronic positive airways pressure respirator
  • Crigler najjar syndrome phototherapy equipment
  • Ventilator for life support
  • Any other equipment (whether fuelled by electricity or gas) that a registered medical practitioner certifies is required for life support, or a medical condition which requires continued supply of gas

Dependent of life support equipment?

Call us on 1300 788 970 so we can register this on your account. We’ll advise your local energy distributor, who will provide you with practical advice and an emergency phone number in the event of a power failure or interruption (planned or unplanned). Once we’ve registered you for life support, we’ll send you an application form. Alternatively, you can download the form:

People Energy's Life support application form (240 KB pdf)

Please complete the People Energy's life support application form and return it to us within 10 business days of registering life support on your account. You’ll need to complete this application form and have your medical practitioner sign it.

Please then return it to us within 10 business days of registering life support on your account, either by:

  • Email - care@peopleenergy.com.au
  • Mail - People Energy Pty Ltd
              Life support administrator
              Locked Bag 5757
              Melbourne VIC 3001

Failure to do this may result in you no longer being registered for life support with People Energy or your distributor. It’s also important you return your completed application form so we can apply any Concessions for which you may be eligible. Please refer to your state Concession tab for more information.


Removal of Life support?

Should you or your dependant no longer requires the life support equipment, you are required to inform People Energy. We'll advise your local energy distributor to remove the life support requirement from your premise. You can download the form:

People Energy's Life support removal form (153 KB pdf)

Please complete the People Energy's life support removal form and return it to us either by:

  • Email - care@peopleenergy.com.au
  • Mail - People Energy Pty Ltd
              Life support administrator
              Locked Bag 5757
              Melbourne VIC 3001